Friday, April 3, 2009
Paula Alta, CA
For whatever reason, CIBC doesn't allow customers to update mailing address online if address is outside Canada. I called the telephone banking number, and they were happy to change the address for me. I told customer service representative the address (number, street, Palo Alto, CA), he repeated it back to me. I login to online banking to double check. The address reads "Paula Alta, CA". Oh well. Another call to telephone banking. This time I make sure to spell out the name of the city letter by letter. Back to online banking, and this time it shows "Pal0 Alto, CA". Yes, that's zero instead of "o". Oh well. I think it's close enough for US post to be able to deliver mail to me.